the cargo arrived 254 kg short. I lost $960. the manufacturer did not cover the damage.
Phản hồi từ nhà cung cấp:
First of all, thank you for choosing to place an order with our company. Regarding the weight, please confirm, 1. Our trade terms are EXW. After receiving the goods, your freight forwarder opened the box privately in their warehouse, causing part of your product to be lost. 2. As a merchant, we look forward to long-term cooperation with you. Therefore, we agree that both parties will bear half of the cost.
29 Jan 2024